Customer support

How PocketVolt works

Take power with you. Return it when finished.

Customers start at the station, pay for the available rental, take a charged power bank and dock it again when they are done.

PocketVolt charging station at Basta, Mayfair
PocketVolt station at Basta, Mayfair

For customers

The rental journey in three steps.

The instructions are presented at the station. The venue does not need to create an account or process the transaction.

  1. Tap or scan

    Start at the station, select the available rental and pay by Apple Pay, Google Pay or card.

  2. Take a power bank

    A charged unit releases from the station so it can be used away from the machine.

  3. Dock the return

    Insert the power bank into an available slot. The rental ends when the return is registered.

Restaurant guest checking a low phone battery
The problem: battery runs low while guests are out.
Large charging station positioned against a fitted retail wall
The station stays at the venue while the power bank travels.

For venue teams

Host the station without running the rental.

  • Provide the agreed indoor position and power connection
  • Point a customer to the station if they ask
  • Contact PocketVolt if the equipment needs attention

PocketVolt’s role

Install, support and manage the service.

  • Supply and set up the agreed station
  • Provide the customer support contact
  • Handle rental and payment questions directly

Need help with a rental?

Contact PocketVolt, not the venue team.

Tell us the venue, what happened and the best way to contact you. Do not send card details by email or WhatsApp.

For London venues

Offer portable charging at your location.

Qualifying venues pay £0 upfront for the equipment. We review each location before recommending a station.

Request a station